Pakistan Education & Research Network



Technical Support

PERN Infrastructure is operated and maintained by Higher Education Commission (HEC). Network is divided into different regions that is centrally administered from Islamabad. Besides the senior technical staff at HEC Islamabad, a team of qualified staff is deputed in every reigon to receive the directive from the center and solve the problem immidiately at the local level.

Trouble Reporting

Complaint Logging Procedure


PERN offers Three Levels of  Institute Support. Level 1 deals with remote Support i.e. On 
Email/Phone Call/SMS. Level 2 Support deals with on Site Support and Level 3 Support deals 
with Vendor Level Support.


The Institute has to log complain at PERN NOC which is operational 24x7 through;
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


OR Call Helpline No.: UAN – 111 11 PERN (7376) or 05190407376


OR SMS:03335245100


OR Complaint Portal: http://sc.hec.gov.pk/

Accounts of all the PERN connected Institutes on the Service Communicator are already created. In case, the account credentials are not known or lost, please contact PERN NOC at the above mentioned numbers.


On logging of complaint, the  Institute is issued a Trouble Ticket Number through the Service Communicator or by the PERN NOC Representative through Email

If your problem is not resolved within 24 hours report to HEC at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

PERN_Service_Level_Agreement_v1.0

 
 
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